The journey
of your frames.
A free Royal Mail label gets your frames to Spex4Less. Return delivery is free. Reglaze.org takes UK delivery addresses only.
From your hands
to the lab.
- Use the free Royal Mail label. Show the QR code at a Post Office or arrange a home collection. No printer is needed.
- Put your order number, name and address in the parcel.
- Keep proof of postage.
Varifocal orders need a pupil distance / fitting photo before you post your frames.
Source: Spex4Less’s reglaze instructions and terms, section 3.4.
Everite House
Carr Lane
Hoylake, Wirral
CH47 4BG
Keep your proof of postage
“You must obtain proof of postage from the Post Office; we cannot accept liability for parcels lost in transit without this proof.”
Spex4Less terms, section 3.4
The lab’s
published estimates.
These are Spex4Less’s estimated dispatch times for standard frames and sunglasses, from terms section 8.2.
“Please note that all delivery schedules are provided as a guide only.”
Spex4Less terms, section 8.3
Section 8.3 says final dispatch dates depend on receiving all required, accurate information.
Back to you: return delivery is free to UK addresses.
| Standard frames / single vision | 1–2 working days. |
|---|---|
| Standard frames / bifocal | 5–14 working days (allow 2-3 days longer for anti-reflective coatings). |
| Standard frames / varifocal | 5–10 working days after we receive your fitting frame and measurements. |
| Sunglasses | 2–10 working days (High wrap/mirrored lenses may take up to 15 days). |
Spex4Less’s terms.
In their words.
These extracts are from Spex4Less’s terms, section 12, for prescription orders.
Section 12.1 / prescription orders
“We guarantee your satisfaction with a full 100% money-back or exchange guarantee for any reason for prescription orders within 30 days of receipt.”
“To prevent misuse, each customer is eligible for one free return or exchange every 6 months.”
Section 12.2 / custom-made items
“As prescription glasses are custom-made to your specific requirements, they are exempt from standard statutory return rights.”
“However, under our goodwill guarantee, we allow returns subject to the following:”
“First Return: Free of charge.”
Section 12.2 addresses additional exchanges or refunds after the free exchange:
“… we will deduct a contribution fee of 20% of the frame cost and 50% of the lens cost.”
Sections 12.4–12.6 / returning an order
“Please contact us before returning your order.”
“You must return the glasses or sunglasses unworn, in their original condition, within 30 days of receipt.”
“Accessories: Include all cases, cloths, and branded boxes.”
“Paperwork: Enclose a note with the reason for return, contact details, and order number.”
“You are responsible for the cost of returning non-faulty goods.”
Section 12.7 / faults & statutory rights
Contact Spex4Less about a return ↗“Your rights to return goods are protected under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.”
“Faults: If there is a manufacturing fault, prescription error, or quality issue caused by Spex4less, we will remake or replace your glasses at no cost.”
“Return Postage: We cover all return shipping costs.”
“We can provide a pre-paid return label for your convenience.”