The terms.

Who you buy from.

Reglaze.org is fulfilled by Spex4Less.com, a trading name of Fashion Specs Direct Limited. UK company number 05986776. VAT 947 4994 58.

Everite House, Carr Lane, Hoylake, Wirral CH47 4BG.

Trader details: Spex4Less’s terms, section 2.

Your prescription.

Your prescription must be written, accurate and within 24 months, or 12 months if you are 70 or over.

Get an updated prescription if your optometrist recommends an earlier test. Post a copy, not the original.

Section 3.2 requires you to be 16 or over and not registered blind or partially sighted.

Your frames.

Spex4Less does not accept responsibility for damage or breakage to your own frames during glazing. Aged or brittle frames can fail.

Keep proof of postage when sending your frames.

Base-8 wrap frames are limited to −4.00 / +6.00 combined and depend on pupil distance. Unsuitable frames are returned at your cost.

Make times.

Spex4Less’s section 8.2 gives estimated dispatch times by lens type. Section 8.3 says schedules are guides and depend on receiving accurate, required information.

Returns.

“We guarantee your satisfaction with a full 100% money-back or exchange guarantee for any reason for prescription orders within 30 days of receipt.”

“To prevent misuse, each customer is eligible for one free return or exchange every 6 months.”

Section 12.2 sets out fees for additional exchanges or refunds after the free exchange. Section 12.7 addresses faults and statutory rights.